The Fastest Way To Get Customers To STOP Doing Business With You Is To Develop This Bad Habit - PART II

The Fastest Way To Get Customers To STOP Doing Business With You Is To Develop This Bad Habit - Part II

This is Part II of a post from earlier this week - an article originally written by a good friend of mine, Larry Beacham of Diamond Cutter Marketing Group. If you're in business for yourself, you very well know the importance of building and maintaining RELATIONSHIPS with your customers and not just making the SALE. If you are experiencing trouble retaining customers, this article is for you. Happy Reading and I look forward to your comments! -Regina


The only way to do that is to demonstrate it in your behavior:

-Be easily available for questions or concerns
-Don’t assume that because you don’t hear from them that everything is good; situations change so be on top of it

-Get to know your customer on a personal level and make sure to connect with their life outside of your business relationship (i.e. birthdays, anniversaries, special events, etc.)

You’ve probably heard people say, “it’s business; it’s never personal.” I think that’s a huge flaw in thinking. It’s because of the personal relationship that business is done in the first place. People only do business with people that they like and trust, and that can only happen with personal connections.

Don’t ever get caught taking your customers for granted; it could cost you your business.

For more Sales Buzz Business Resources, visit www.SalesBuzzBook.com.

Regina Thomas-Dillard
Sales Buzz Business Solutions
(630) 300-4217